Shipping Policy
Shipping Policy
At Apex Sim Racing, we aim to provide reliable and efficient shipping services to ensure a smooth delivery of your order. Please review our shipping policy below:
1. Shipping Methods: We offer shipping through UPS, DHL, USPS & International Simple Export* [See Details Below] . During the checkout process, customers have the option to select their preferred shipping company. However, we reserve the right to choose the shipping method if it guarantees delivery within the same timeframe.
2. Shipping Timeframe: We strive to process and ship all orders as quickly as possible. The estimated shipping timeframe will depend on various factors, including the destination and the availability of the item(s) ordered. Please note that all shipping timeframes provided are estimates and not guaranteed.
3. Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email. This will allow you to track the progress of your package and estimate its delivery date.
4. Shipping Costs: The shipping cost for your order will be calculated based on factors such as the weight of the package, the destination, and the selected shipping method. The shipping cost will be displayed during the checkout process before you finalize your order.
5. Shipping Restrictions: Please be aware that certain products may be subject to shipping restrictions or regulations imposed by the shipping company or the destination country. It is the customer's responsibility to ensure that any ordered items comply with these restrictions. If an item cannot be shipped to your location, we will notify you as soon as possible.
6. International Shipping: We offer international shipping to select countries. Please note that additional customs duties, taxes, and fees may be applicable and are the sole responsibility of the customer. We recommend contacting your local customs office for further information on potential fees.
7. Address Accuracy: It is crucial to provide accurate and complete shipping information, including the recipient's name, delivery address, and contact information. Apex Sim Racing will not be held responsible for any delays or issues arising from incorrect or incomplete address details provided by the customer.
8. For orders that are flagged by our 3rd party fraud system, we will require an additional step of verification for your protection and to comply with our shipping policies. This process helps us to prevent unauthorized transactions and ensure a smooth delivery experience. You will receive an email if this process is necessary. Please make sure to provide the verification information as soon as possible to prevent delayed order processing
9. Shipping Policy Modifications: Apex Sim Racing reserves the right to modify or update this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our shipping policy, please contact our customer support team at info@apexsimracing.com. We are here to assist you and provide the necessary support throughout the shipping process.
International Simple Export Rate
Simple Export Shipping 2 - 4 week delivery (Not all items can ship with this rate.)
To use this rate the package must be under 4 pounds
- includes free door-to-door tracking to 55 countries (See List Below) For other countries, tracking updates will stop at the border.
You can use Simple Export Rate to ship to any country on earth, but not every country has as good of a postal service as the USA. If the country you're shipping to doesn't support full tracking, the tracking updates will stop once it's handed to the foreign postal service at the border. But don't worry... on average, more than 90% of international shipments go to one of those 55 countries.
*Simple Export Rate doesn't provide guaranteed door-to-door tracking to destinations in Mexico. Whether you can see door-to-door tracking updates for packages sent to Mexico depends on the tracking number of your label that gets assigned once Asendia receives the package and hands it off to Mexico's national postal service, Correos de México.
**Due to the ongoing conflict in Ukraine, Russia isn't accepting any packages until further notice.
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