We want you to be completely satisfied with your purchase from Apex Sim Racing. If for any reason you are not satisfied, we offer a hassle-free return policy within a 14-day period from the date of delivery.
To be eligible for a return, please ensure that:
1. The item is unused and in new condition.
2. The item is in its original packaging.
3. All items originally included in the packaging are returned.
Please note the following details regarding our returns policy:
1. Return Period: The return period for eligible items is 14 days from the date of delivery.
2. Exclusions: The following items are exempt from being returned:
- Custom Orders
- Sale Items / Clearance Items
- Apex Sim Racing Gift Cards
- Downloadable Software Products
3. Return Process: To initiate a return, please contact our customer support team at firstname.lastname@example.org within the 14-day return period. We will provide you with further instructions on returning the item.
4. Return Shipping: The customer is responsible for all shipping costs incurred when returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item. Please make sure to get a receipt as proof that the item was shipped. Please note that the original shipping cost will not be refunded as that money has already been paid out to the shipping provider to deliver your item.
5. Restocking Fee: A restocking fee of 15% of the item's purchase price will be deducted from the refund amount. This fee covers the processing and handling costs associated with the return.
6. Condition of Returned Item: The returned item must be in unused and new condition, with all original packaging included. If the item is not in its original condition or is damaged due to reasons not caused by our error, only a partial refund may be granted.
7. Refund Process: Once we receive and evaluate the returned item, you will receive an email notification concerning the approval or declination of your refund. In the case of approval, the refund process will involve refunding the applicable amount to your original payment method within 3-5 business days, after deducting the applicable restocking fee and shipping costs.
Order Cancellation, Pre-Orders and Exchange Policy
At Apex Sim Racing, we understand that circumstances may change, and you may need to cancel your order or exchange it for a different item. Please review our updated order cancellation and exchange policy below:
Restocking Fee for Cancellations: A 5% restocking fee will be applied to all order cancellations, including pre-orders. This fee covers the costs associated with processing the original payment and restocking the items.
Pre-Orders: When you place a pre-order, the full amount will be charged at the time of checkout. If you decide to cancel a pre-order, a 5% cancellation fee will be deducted from the refund to cover the aforementioned costs.
Exchanging for a Different Item: Instead of canceling your order, if you would like to exchange it for a different item of equal or greater value, we will waive the 5% restocking fee. Please contact our customer support team at email@example.com to initiate an exchange.
Shipping of Pre-Ordered Items: Pre-ordered items will be shipped as soon as they become available. Please note that all dates provided are estimates, and we will make every effort to ship your product promptly.
Agreement to Terms and Conditions: By placing an order / pre-order, customers agree to abide by the terms and conditions outlined in this policy.
Policy Modification: Apex Sim Racing reserves the right to modify or cancel this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding your pre-order, order cancellation, or exchange, please don't hesitate to contact us at firstname.lastname@example.org. We are here to assist you and provide the necessary support.