Return / Cancellation Policy

Returns Policy

If you are not 100% satisfied with your order, you may return your purchase(s) made at www.apexsimracing.com within 14 calendar days from delivery date

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in NEW condition. It must also be in the original packaging.

The Customer is responsible for all shipping costs incurred to send the returned item back and their will be a 5% service fee paid for by the customer. This fee covers the charges our payment providers charge us for processing the original payment. 

Exempt from being returned:

Custom Orders 
Apex Sim Racing Gift Cards
Downloadable Software Products

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Jimmy@apexsimracing.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Jimmy@apexsimracing.com 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When Shipping your item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

as always we will work with our customers to the best of our ability. Please reach out to us by email if you have any questions.

Order Cancellation Policy

 A 5% fee will apply to all order cancellations. This fee covers the charges our payment providers charge us for processing the original payment. 

 

- Apex Sim Racing