General FAQ

We are located at 1091 Bristol Rd, Mountainside NJ. We are available by appointment only.

To make an appointment, reach out to our customer service team (below).

Shipping FAQ

In stock items typically ship within 24 hours. Monday - Thursday.

Orders placed Friday - Sun will be shipped on Monday.

Pre-orders will ship when they become available. Please check the product page for updated stock information.

Apex Sim Racing products (button boxes / dashes) typically take 5-7 days to ship as we build these in house.

Please reach out to our customer support team if you have a question about current stock on an item.

Ships Worldwide

  • Apex Sim Racing
  • Cube Controls

North America Only

  • Moza Racing
  • Simagic
  • Momo
  • OMP
  • OBP
  • RichDPC

We ship all orders from New Jersey, USA. Our shipping facility is located at 1091 Bristol Rd, Mountainside, NJ.

Absolutely! You can pick up your order by appointment. Please reach out to our customer support team to schedule a time.

Our address is 1091 Bristol Rd, Mountainside, NJ 07092. We look forward to seeing you!

For orders shipped outside the USA, we do not collect VAT or import fees. Please be aware that customers are responsible for all import charges that may apply.

Returns FAQ

You can view our Return Policy here.

Yes, you can return your order to Apex Sim Racing. We have a 14-day return policy from the date of delivery, provided the item is unused, in new condition, and in its original packaging. There are specific conditions and a process for returns, including exclusions for certain items. All the details are on our Return Policy page.

Yes, there is a 15% restocking fee for all returned items.

Product iSsue FAQ

If you encounter an issue with a product, please reach out to our customer support team by submitting a ticket. Include as much detail about the problem as you can, and if possible, attach photos and videos to illustrate the issue. Also, share any steps you've already taken in an attempt to resolve the problem. This information will help us assist you more effectively.

Please submit a ticket on The Simagic Official Discord Page.

If you need further assistance please contact our customer service team.

Please view the Moza Racing knowledge base.

If you need further support please submit a ticket with Moza Racing Support.

If you need further assistance please contact our customer support team.

Please View the Cube Controls knowledge base.

If you need further support please submit a ticket with Cube Controls Support.

If you need further assistance please contact our customer support team.