Apex Sim Racing – Order Cancel / Return Policy

[all products shipped from Apex Sim Racing] 

Please see below for brands not shipped By Apex Sim Racing [Trak Racer, Extreme Sim Racing, NZXT, Pimax, Gt Racing, Sigma Integrale etc.]

Order Modifications

We begin processing orders immediately after they’re placed, so changes may be limited. If your order has not yet shipped, you may request the following updates by contacting us as soon as possible:

• Add additional items to your order

• Exchange items for an item of equal or greater value

• Update the shipping address (subject to verification)

• Change the shipping method

We’ll do our best to accommodate these requests; however, changes are not guaranteed once order processing has begun.

Order Cancellations

Customer-Initiated Cancellations

Orders may be canceled before shipment only and are subject to a 5% cancellation fee. This fee covers non-refundable payment processing costs and helps us keep pricing competitive for all customers.

To avoid this fee, you may:

• Exchange for a product of equal or greater value

• Accept Apex Sim Racing store credit

Once an order has shipped, it can no longer be canceled. At that point, it must follow our Return Policy.

 

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Cancellations by Apex Sim Racing

In rare cases, Apex Sim Racing may cancel an order due to issues flagged by our fraud prevention system, powered by Fraud Judge, a third-party real-time fraud detection platform. This system automatically reviews every order for potential risks, including:

• Verification not completed within 5 business days (requests are sent from info@apexsimracing.com)

• Billing or shipping information that is unverifiable or flagged

• Orders placed using VPNs or unsecured networks

• Payment issues or transaction rejection by the payment processor

• Unreachable contact info, including unverifiable or incorrect email addresses

We strongly recommend providing an accurate mobile number at checkout in case email verification fails, so we can contact you promptly if needed.

If Apex cancels the order:

• A full refund will be issued to the original payment method

• The customer will be notified

• The order will not be reinstated without verified and accurate information

This policy protects our customers, preserves inventory availability, and helps reduce fraudulent activity.

For more details, see our full Fraud Prevention Policy.

Return Policy

To start a return, click here

All returns are subject to a restocking fee:

$10 or 10%+ [See Chart Below]  of the item price (whichever is greater) and Original Shipping costs. This fee helps cover the real costs of processing a return, including inspection, testing, repackaging, and non‑refundable payment processing fees at time of purchase, and allows us to keep pricing competitive for all customers.

Return Condition / Fee Chart

* Unopened Products are eligible for a discounted restocking fee if the customer chooses Apex Sim Racing store credit

** Subject to Photo approval before RMA

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What Can Be Returned

To be eligible, the item must:

• Be undamaged and in resalable condition

• Return Shipped in a box other than the manufacturer's packing (Double Box)

• Includes all original packaging (including Product Box, Foam Inserts, Item Bags etc.)

• Include all original accessories, cables, manuals, and components

• Have a clean product box (No labels, tape, or markings on the manufacturer’s box)

• Items showing wear, damage, missing parts, or altered packaging may be denied

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Return Submission process

• To start a return, click here

 

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Refused Returns

• Items that fail inspection may be refused

• Refused items may be shipped back to the customer at their request and expense If we do not receive return shipping instructions within 10 days of notification, the item will be discarded

• Returns received without an approved RMA may be refused or returned to the sender at the customer’s expense.

 

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Shipping & Refunds

• Return shipping is the customer’s responsibility. If preferred, we can provide a fully insured return label at our discounted rates, which will then be deducted from your final refund.

• Original shipping charges are non-refundable as they are paid directly to the carrier (UPS, DHL FedEx, USPS) and cannot be recovered.

• Orders that shipped with free shipping from Apex Sim Racing will have the original outbound shipping cost deducted from your final refund.

• Refunds are issued after final inspection

 

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Bundles & Kits

Single-box kits (e.g., Moza R5 Bundle) must be returned complete, including all included components, accessories, and packaging. Individual items from a kit cannot be returned separately unless approved in writing by Apex Sim Racing.

Bundle Builder purchases (e.g., Simagic Bundle Builder), where items are not packaged/sold as a single kit, may be returned individually as long as each item meets our return eligibility requirements and less Bundle discount at time of purchase.

Defective or Damaged Gear

If your hardware is malfunctioning, it is handled as a Warranty Claim rather than a standard return. Please contact our technical team immediately so we can get your rig back online with a repair or replacement.

Refund Timing

Once we receive and inspect your returned item (usually within 3–5 business days), we’ll notify you by email. If approved, your refund will be issued to your original payment method (minus any applicable fees) or as Apex Sim Racing store credit if requested.

Return to Sender / Refused Shipments

If a package is returned to Apex Sim Racing due to an incorrect address, failure to accept the package, or refusal of delivery, the following fees will apply:

• Outbound Shipping Fee: The original shipping cost (even if the order qualified for free shipping).

• Return to Sender Processing Fee: To be calculated at the time of return.

• Apex Sim Racing Restocking/Processing Fee: See Restocking Fee Chart

How to Submit a Return Request

To initiate a return, please contact our customer support team:

• 📧 Email: info@apexsimracing.com

• 💬 Live Chat: Use the chat icon on the bottom corner of our website

Be sure to include your order number and reason for the return. We will respond with shipping instructions and an RMA number. Please write your RMA number on the shipping label, not on the manufacturer's box itself.

Other Brand Policies (Extreme Sim Racing, NZXT, Apevie)

For all third-party brands listed below, customers must contact Apex Sim Racing after submitting a return through the return portal
Please email info@apexsimracing.com with your order number and issue details.
Our team will review your request and raise a support or return ticket with the respective brand on your behalf.

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EXTREME SIM RACING – RETURNS POLICY

Applies to Extreme Sim Racing products sold via Apex Sim Racing.

Important: Any product on sale is not eligible for return.

Extreme Sim Racing Returns (Summary)

• Customers must contact info@apexsimracing.com after submitting a return to initiate any return or support request.

• Apex Sim Racing will raise a return or support ticket with Extreme Sim Racing on the customer’s behalf.

• Returns must be initiated within 14 days of delivery.

• Items must be new, unused, and sealed in original packaging.

• All manuals, cables, plastic bags, and hardware must be included.

• Any item that has been used or partially installed is non-returnable.

• A $5 or 15% minimum restocking fee (whichever is greater) applies.

• Original outbound shipping and handling fees are non-refundable.

• Customers are responsible for return shipping costs.

Packaging & Inspection Requirements

• Items must be properly packaged to prevent transit damage.

• Do not write or place labels on the manufacturer’s product box.

• Use an outer shipping box when returning items.

• Items failing inspection may be returned at the customer’s expense or discarded.

• Do not ship items directly to the manufacturer unless instructed by Apex Sim Racing.

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NZXT – RETURNS & WARRANTY POLICY

Applies to NZXT products purchased through Apex Sim Racing.

NZXT Desktop System Returns (Summary)

• Customers must contact info@apexsimracing.com first for all NZXT returns or warranty requests.

• Apex Sim Racing will raise the required RMA or support ticket with NZXT.

• Desktop systems may be returned within 14 days of delivery.

• Refunds exclude fees for custom work (if applicable), software, assembly, and shipping/handling.

• Certified refurbished desktop systems are final sale.

• If canceled before the system is built, NZXT may offer a full refund (including shipping and assembly fees).

NZXT Packaging & Shipping Requirements (Summary)

• Do not ship any system before receiving confirmation and instructions from Apex Sim Racing.

• Use original packaging or well-protected packaging. NZXT may provide packaging at cost if needed.

• RMA numbers must be clearly marked on the outside of the return package.

• NZXT is not responsible for shipping damage or losses.

NZXT Support Contact (Handled via Apex Sim Racing)

All customer communication should be directed to info@apexsimracing.com.
Apex Sim Racing will coordinate directly with NZXT support.

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APEVIE SIMULATOR – REFUND POLICY

Applies to Pimax Products fulfilled through Apevie’s warehouse.

Apevie Returns (Summary)

• Customers must contact info@apexsimracing.com first to initiate any Apevie return.

• Apex Sim Racing will raise a return ticket with Apevie Simulator on the customer’s behalf.

• Return requests must be submitted within 14 days of delivery.

• Items must be unused, in original packaging, with proof of purchase.

• Return shipping costs are not covered.

• A 15% restocking fee applies to open-box returns.

• Sale items and gift cards are not eligible for return.

Policy Disclaimer

Apex Sim Racing reserves the right to modify, update, or amend this policy at any time without prior notice. The terms in effect at the time an order is placed will generally apply; however, Apex Sim Racing may apply updated policies where required to comply with legal, regulatory, or operational requirements.