Apex Sim Racing – Order Cancel / Return Policy

[all products shipped from Apex Sim Racing] 

Order Modifications

We begin processing orders immediately after they’re placed, so changes may be limited. If your order has not yet shipped, you may request the following updates by contacting us as soon as possible:

• Add additional items to your order

• Exchange items for an item of equal or greater value

• Update the shipping address (subject to verification)

• Change the shipping method

We’ll do our best to accommodate these requests; however, changes are not guaranteed once order processing has begun.

Order Cancellations

Customer-Initiated Cancellations

Orders may be canceled before shipment only and are subject to a 5% cancellation fee. This fee covers non-refundable payment processing costs and helps us keep pricing competitive for all customers.

To avoid this fee, you may:

• Exchange for a product of equal or greater value

• Accept Apex Sim Racing store credit

Once an order has shipped, it can no longer be canceled. At that point, it must follow our Return Policy.

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Cancellations by Apex Sim Racing

In rare cases, Apex Sim Racing may cancel an order due to issues flagged by our fraud prevention system, powered by Fraud Judge, a third-party real-time fraud detection platform. This system automatically reviews every order for potential risks, including:

• Verification not completed within 5 business days (requests are sent from info@apexsimracing.com)

• Billing or shipping information that is unverifiable or flagged

• Orders placed using VPNs or unsecured networks

• Payment issues or transaction rejection by the payment processor

• Unreachable contact info, including unverifiable or incorrect email addresses

We strongly recommend providing an accurate mobile number at checkout in case email verification fails, so we can contact you promptly if needed.

If Apex cancels the order:

• A full refund will be issued to the original payment method

• The customer will be notified

• The order will not be reinstated without verified and accurate information

This policy protects our customers, preserves inventory availability, and helps reduce fraudulent activity.

For more details, see our full Fraud Prevention Policy.

Return Policy

To start a return, click here

All returns are subject to a restocking fee:

$10 or 10%+ [See Chart Below]  of the item price (whichever is greater) and Original Shipping costs. This fee helps cover the real costs of processing a return, including inspection, testing, repackaging, and non‑refundable payment processing fees at time of purchase, and allows us to keep pricing competitive for all customers.

Return Condition / Fee Chart

* Unopened Products are eligible for a discounted restocking fee if the customer chooses Apex Sim Racing store credit or an Exchange

** Subject to Photo approval before RMA

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What Can Be Returned

To be eligible, the item must:

• Be undamaged and in resalable condition

• Return Shipped in a box other than the manufacturer's packing (Double Box)

• Includes all original packaging (including Product Box, Foam Inserts, Item Bags etc.)

• Include all original accessories, cables, manuals, and components

• Have a clean product box (No labels, tape, or markings on the manufacturer’s box)

• Items showing wear, damage, missing parts, or altered packaging may be denied

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Return Submission process

• To start a return, click here

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Refused Returns

• Items that fail inspection may be refused

• Refused items may be shipped back to the customer at their request and expense If we do not receive return shipping instructions within 10 days of notification, the item will be discarded

• Returns received without an approved RMA may be refused or returned to the sender at the customer’s expense.

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Shipping & Refunds

• Return shipping is the customer's responsibility unless you purchased Free Return Label & Shipping Protection at checkout. If you did, we will provide a prepaid return label at no cost for eligible returns shipped within the United States.

  If you did not purchase this protection, we can still provide a fully insured return label at our discounted rates, which will be deducted from your final refund. You are also welcome to arrange your own return shipping.

• Original shipping charges are non-refundable as they are paid directly to the carrier (UPS, DHL FedEx, USPS) and cannot be recovered.

• Orders that shipped with free shipping from Apex Sim Racing will have the original outbound shipping cost deducted from your final refund.

• Refunds are issued after final inspection

• Free Return Label & Shipping Protection

  Free Return Label & Shipping Protection is an optional add-on purchased at checkout. Where purchased, it provides:

  • A prepaid return label at no cost for eligible returns
  • Coverage for packages lost, stolen, or damaged in transit

    This add-on is available for orders shipped within the United States only. It is not available on international orders, and cannot be applied retroactively after an order has been placed.

    Purchasing this protection does not waive our restocking fees, return windows, or return condition requirements. All returns remain subject to the Return Condition / Fee Chart above, and to inspection and approval.

    Items marked as not eligible for return, including clearance, final sale, and open-box items, remain non-returnable regardless of whether this protection was purchased.

   

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Bundles & Kits

Single-box kits (e.g., Moza R5 Bundle) must be returned complete, including all included components, accessories, and packaging. Individual items from a kit cannot be returned separately unless approved in writing by Apex Sim Racing.

Bundle Builder purchases (e.g., Simagic Bundle Builder), where items are not packaged/sold as a single kit, may be returned individually as long as each item meets our return eligibility requirements and less Bundle discount at time of purchase.

Defective or Damaged Gear

If your hardware is malfunctioning, it is handled as a Warranty Claim rather than a standard return. Please contact our technical team immediately so we can get your rig back online with a repair or replacement.

Refund Timing

Once we receive and inspect your returned item (usually within 3–5 business days), we’ll notify you by email. If approved, your refund will be issued to your original payment method (minus any applicable fees) or as Apex Sim Racing store credit if requested.

Return to Sender / Refused Shipments

If a package is returned to Apex Sim Racing due to an incorrect address, failure to accept the package, or refusal of delivery, the following fees will apply:

• Outbound Shipping Fee: The original shipping cost (even if the order qualified for free shipping).

• Return to Sender Processing Fee: To be calculated at the time of return.

• Apex Sim Racing Restocking/Processing Fee: See Restocking Fee Chart

• International Returns

  For orders shipped outside the United States:

  • Return shipping is the customer's responsibility and is not covered by any Apex Sim Racing return label or protection product.
  • Any customs duties, import taxes, or brokerage fees paid on the original shipment are non-refundable, as these are levied by your country's customs authority and are not collected by Apex Sim Racing.
  • The customer is responsible for any duties, taxes, or fees incurred on the return shipment.
  • Original outbound shipping charges are non-refundable.

  We recommend contacting us before shipping any international return so we can confirm eligibility and provide return instructions.

Be sure to include your order number and reason for the return. We will respond with shipping instructions and an RMA number. Please write your RMA number on the shipping label, not on the manufacturer's box itself.

Policy Disclaimer

Apex Sim Racing reserves the right to modify, update, or amend this policy at any time without prior notice. The terms in effect at the time an order is placed will generally apply; however, Apex Sim Racing may apply updated policies where required to comply with legal, regulatory, or operational requirements.