Apex Sim Racing Shipping Protection Policy

Effective Date: 05/04/2026

Introduction

This Shipping Protection Policy explains the optional shipping protection offered by Apex Sim Racing LLC for eligible orders placed through apexsimracing.com.

By selecting shipping protection at checkout, you agree to this policy.

Eligibility

Shipping protection is available only when purchased at checkout.

Orders without shipping protection are not covered under this policy.

Shipping protection applies only to the original shipment associated with the covered order. It does not apply to future orders, replacement shipments, exchanges, returns, or shipments sent using a customer-provided shipping account.

Covered Issues

Shipping protection may cover:

• Physical damage to products during shipping
• Packages confirmed lost in transit by the carrier
• Packages marked as delivered but not received, including suspected theft after delivery, commonly known as porch piracy

Exclusions

Shipping protection does not cover:

• Damage caused after delivery, including misuse, improper handling, installation errors, or normal wear
• Incorrect, incomplete, or undeliverable shipping information provided by the customer
• Delays caused by carriers, weather, customs, holidays, labor disruptions, force majeure, or other events outside our control
• Packages delivered to freight forwarders, hotels, mailrooms, shared buildings, commercial receiving locations, third-party pickup locations, or similar locations after confirmed delivery
• Indirect, incidental, special, punitive, or consequential losses
• Claims submitted after the required reporting window
• Claims involving repeated, suspicious, abusive, fraudulent, or unverifiable activity
• Orders where shipping protection was not purchased at checkout

Cost

Shipping protection may be charged as a fixed fee or as a percentage of the order value.

Shipping protection fees are non-refundable and are separate from standard shipping charges.

Claim Reporting Window

All claims must be reported to Apex Sim Racing within 7 calendar days of the carrier’s confirmed delivery date, delivery scan, or the date the package was reasonably expected to be delivered.

Claims reported after 7 calendar days are not eligible for coverage.

How to File a Claim

To file a claim, contact:

info@apexsimracing.com

Your claim must include:

• Order number
• Description of the issue
• Photos of the product, packaging, shipping label, and damage, if applicable
• Any carrier communication or claim information, if available
• Any additional documentation requested by Apex Sim Racing

Failure to provide requested information may result in claim denial.

Damaged Shipments

Damage claims must be reported within 7 calendar days of delivery.

Customers must provide clear photos of:

• The damaged product
• The outside of the shipping box
• The shipping label
• Interior packaging materials
• Any visible box or packaging damage

All original packaging, shipping materials, and product contents must be kept until the claim is resolved.

Failure to retain packaging may result in claim denial.

Lost or Delivered-Not-Received Packages

A carrier package search, trace, or investigation is required for all claims involving packages that are lost in transit or marked as delivered but not received.

Apex Sim Racing will not approve a lost package or delivered-not-received claim until the carrier has completed its package search, trace, or investigation and provided an outcome.

Customers may be required to assist with the investigation, including confirming delivery details and checking with neighbors, building management, mailrooms, front desks, leasing offices, receiving departments, or other possible delivery locations.

A package is not considered lost simply because it is delayed. Carrier delays, missed delivery estimates, weather delays, holiday delays, customs delays, or other delays outside our control are not covered unless the carrier confirms the package is lost or the completed investigation supports the claim.

Packages Marked Delivered But Not Received

Shipping protection may cover packages marked as delivered by the carrier but not received by the customer, including suspected theft after delivery or porch piracy.

To be eligible, the issue must be reported within 7 calendar days of the carrier’s delivery scan.

A completed carrier package search, trace, or investigation is required.

A valid police report is also required for all delivered-not-received claims.

The police report must include the customer’s name, delivery address, order details, and a statement that the package was marked as delivered but was not received and may have been stolen.

Apex Sim Racing will not approve a delivered-not-received claim until both the carrier investigation and police report requirements are satisfied.

Apex Sim Racing may also require:

• Written statement from the customer
• Proof of identity
• Proof of address
• Confirmation from building management, mailroom staff, front desk, leasing office, security desk, or receiving department, if applicable
• Delivery photo, GPS confirmation, signature confirmation, or other carrier delivery documentation

Filing a false police report or submitting false claim information may result in claim denial, account restrictions, cancellation of future orders, refusal of future service, and further action.

Repeat Claims, Suspicious Activity, and Abuse

Apex Sim Racing reserves the right to deny, limit, or require additional verification for any claim we reasonably believe is suspicious, excessive, abusive, fraudulent, or inconsistent with normal order activity.

This includes, but is not limited to:

• Multiple lost, stolen, damaged, or delivered-not-received claims from the same customer, household, address, payment method, email, phone number, IP address, or related account
• Inconsistent, incomplete, or unverifiable claim information
• Claims where carrier information confirms delivery, shipment weight, GPS location, signature, photo proof, or other delivery evidence
• Refusal or failure to provide requested documentation
• Prior chargebacks, payment disputes, disputed claims, or abusive claim history
• Claims involving high-value items or repeated high-value shipments
• Suspected fraud, theft, reshipping abuse, or policy abuse

For future orders, Apex Sim Racing may require signature confirmation, hold-for-pickup, freight delivery, or another restricted shipping method.

Apex Sim Racing may also decline future shipping protection coverage, cancel future orders, restrict account activity, or refuse service at our discretion.

Claim Review and Resolution

Once all required documentation has been received, Apex Sim Racing will review the claim.

Claim decisions are made at Apex Sim Racing’s discretion based on available evidence, carrier information, customer documentation, and claim history.

If a claim is approved, Apex Sim Racing will provide a replacement product whenever possible.

If the item is discontinued, unavailable, out of stock, or cannot reasonably be replaced, Apex Sim Racing may issue store credit instead.

Refunds are not guaranteed under this policy.

Maximum Coverage Limit

The maximum coverage under this policy is $2,500 per package or shipment, unless otherwise approved in writing by Apex Sim Racing.

Orders above this amount may require additional review, signature confirmation, freight delivery, hold-for-pickup, or other shipping restrictions.

Customer Responsibilities

Customers are responsible for:

• Providing a complete and accurate shipping address
• Monitoring tracking information after shipment
• Reporting shipping issues within the required timeframe
• Keeping all packaging materials for damage claims
• Cooperating with carrier investigations and package searches
• Providing truthful and complete claim information
• Filing a police report when required under this policy

Failure to meet these responsibilities may result in claim denial.

Limitations of Liability

Apex Sim Racing is not responsible for:

• Incorrect, incomplete, or undeliverable shipping information entered by the customer
• Carrier delays or missed delivery estimates
• Packages stolen, misplaced, or lost after confirmed delivery when claim requirements are not met
• Losses involving third-party receiving locations, freight forwarders, mailrooms, shared delivery areas, hotels, apartment buildings, offices, or commercial receiving areas
• Indirect, incidental, special, punitive, or consequential damages
• Any claim exceeding the maximum coverage limit

Dispute Resolution

Any disputes related to this Shipping Protection Policy will be governed by the laws of the State of New Jersey.

Changes to This Policy

Apex Sim Racing may modify this policy at any time.

Changes are effective immediately upon posting to our website.

Contact Information

To file a claim or ask questions about shipping protection, contact:

Apex Sim Racing Customer Service
info@apexsimracing.com

Acknowledgement

By selecting shipping protection at checkout, you acknowledge that you have read, understood, and agreed to this Shipping Protection Policy.