Shipping policy
Shipping Policy / Store Pickup Policy
At Apex Sim Racing, we aim to provide reliable and efficient shipping services to ensure a smooth delivery of your order. Please review our shipping policy below:
Shipping Methods: We offer shipping through UPS, DHL, USPS & International Simple Export* [See Details Below]. During the checkout process, customers have the option to select their preferred shipping company. However, we reserve the right to choose the shipping method if it guarantees delivery within the same timeframe.
Shipping Timeframe: We strive to process and ship all orders as quickly as possible. The estimated shipping timeframe will depend on various factors, including the destination and the availability of the item(s) ordered as well as processing times. Please note that all shipping timeframes provided are estimates and not guaranteed.
Items Shipped Directly From the Manufacturer: Some brands, currently Prisma Lab and Sim-Lab, ship directly from the manufacturer's or distributor's warehouse instead of from Apex. If your order has one of these items, it may ship separately from the rest of your order, with its own tracking number and its own delivery time. These items are not available for local pickup. Ship times shown on the product page are estimates. Questions? Contact our support team.
Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email. This will allow you to track the progress of your package and estimate its delivery date.
Shipping Costs: The shipping cost for your order will be calculated based on factors such as the weight of the package, the destination, and the selected shipping method. The shipping cost will be displayed during the checkout process before you finalize your order.
Shipping Restrictions: Please be aware that certain products may be subject to shipping restrictions or regulations imposed by the shipping company or the destination country. It is the customer's responsibility to ensure that any ordered items comply with these restrictions. If an item cannot be shipped to your location, we will notify you as soon as possible.
International Shipping: We ship internationally to select countries. Your order total does not include import duties, taxes, VAT or customs fees, and Apex Sim Racing does not collect them. Your country sets these charges, and you may have to pay them to the carrier or customs office before your package is delivered. Carriers may also add a handling fee. The amount varies by country and we cannot predict or change it. Please check with your local customs office before ordering. Unpaid or refused packages may be returned to us, and return shipping and any original shipping costs may be deducted from your refund. Shipping Restrictions above still apply.
Address Accuracy: It is crucial to provide accurate and complete shipping information, including the recipient's name, delivery address, and contact information. Apex Sim Racing will not be held responsible for any delays or issues arising from incorrect or incomplete address details provided by the customer.
Delivered but Not Received Packages: Once a package has been handed over to the carrier, Apex Sim Racing is no longer responsible for the shipment. This includes instances of loss, theft, or misplacement after delivery. To help protect your order, we offer optional shipping protection at checkout, which covers issues such as theft or packages not received despite being marked as delivered. If this protection is not selected, any loss occurring after delivery is the responsibility of the recipient. If your package is marked as delivered but cannot be located, we recommend first checking with household members, neighbors, and your local carrier. If the package is believed to be stolen, a police report will be required in order for us to assist further with filing a carrier claim. Our support team is happy to help guide you through this process if needed. To avoid delays in the claims process for future orders, we strongly encourage customers to select shipping protection at checkout.
Circumstances Beyond Our Control: Apex Sim Racing is not responsible for shipping delays or disruptions caused by events outside of our control. These include, but are not limited to, severe weather, natural disasters (such as hurricanes, floods, wildfires, or earthquakes), carrier service interruptions, labor strikes, transportation network failures, customs or border delays, public health emergencies, civil unrest, acts of war, and government actions or restrictions. In the event of such delays, we will make every reasonable effort to keep customers informed and work with our shipping partners to ensure delivery as soon as conditions allow. While Apex Sim Racing does not issue refunds or compensation for delays resulting from these circumstances, the shipping carrier may offer a refund of shipping costs depending on the situation and their individual policies. If you believe your shipment qualifies, our support team can help guide you through the process of filing a claim directly with the carrier. Tracking information provided by the carrier will reflect the most up-to-date status of your shipment.
Free Shipping Promotions: Please note that some oversized or heavy items are excluded from free shipping during promotional periods due to their size, weight, or special handling requirements. Common exclusions include seats, rigs, chassis, and other large items. Free shipping is only available during specific promotional offers and is not part of our standard shipping policy.
Holiday Order Processing Delays: Please be advised that during peak holiday periods, including Black Friday and Cyber Monday, order processing may take longer than usual due to increased volume. Orders may require 3–5 business days to process before shipment, especially those placed during / after weekends. Note: Apex Sim Racing does not process or ship orders on Saturdays or Sundays.
Made-to-Order Products: Apex Sim Racing–branded Button Boxes and Dashboards are made to order and require a 1–2 week lead time before shipping. In some cases, these products may be listed as pre-order on the product page. When this applies, the pre-order shipping estimate must be added to the 1–2 week lead time to determine the total estimated timeframe. We recommend reviewing the individual product page for the most accurate availability and shipping information.
Shipping Modifications: Apex Sim Racing reserves the right to modify or update this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Cross-Shipping / Advance Replacements: Apex Sim Racing does not offer cross-shipping or advance replacement shipments under any circumstances. Due to past instances of items not being returned, we are unable to ship replacement products prior to receiving the original item back. We appreciate your understanding, as this policy helps us protect against loss and continue offering competitive pricing and service to all customers.
Store Pickup Policy & Cancellation Terms
Store pickups are by appointment only. Please contact our support team to schedule your pickup time.
Schedule your pickup
Email, call, or text us:
📧 info@apexsimracing.com
📞 888-411-APEX (2739)
Store Pickup Order Cancellation
You can cancel your order at any time before pickup. We’ll hold your items at our store for 5 days. If your order isn’t picked up within that time, it will be automatically canceled and refunded to your original payment method, minus a 5% cancellation fee. This fee covers the costs associated with processing your payment and preparing your order for pickup.
Need more time? We’re happy to offer an extended pickup window—just reach out to us in advance to make arrangements.
If you have any questions or concerns regarding our shipping policy, please contact our customer support team at info@apexsimracing.com. We are here to assist you and provide the necessary support throughout the shipping process.
International Simple Export Rate
Simple Export Shipping: 2–4 week delivery (not all items qualify).
Package must be under 4 lbs.
Includes free door-to-door tracking to 55 countries (see list below).
For other countries, tracking stops at the border.
You can use Simple Export Rate to ship to any country on earth, but not all countries support full tracking. If the country you're shipping to doesn't support door-to-door tracking, updates will stop once the package is handed to the foreign postal service. That said, 90% of our international shipments go to supported countries.
Note: Simple Export Rate does not guarantee full tracking in Mexico. Whether full tracking is available depends on the label assigned once Asendia hands off the package to Correos de México.
Due to the ongoing conflict in Ukraine, Russia is not accepting packages until further notice.
Door-To-Door Tracking Available For:
Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, Colombia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia**, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, Vietnam
*If the international shipping quote seems high, message us—we’ll find you the most affordable option.
Policy Updates: Apex Sim Racing reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will take effect immediately upon being posted on our website